top of page

Return Policy & Shipping

Return Policy 

Due of the nature of our products, returns and refunds are not offered on Rose Willow products.  If you are unsure what product is right for you, please email for support.


Refunds will also not be issued for damaged items due to shipping. 


As products are handcrafted and often made for order, please allow 3-4 days to prepare the order before your product ships.  Once your order is complete and ready for shipment, you will receive an email letting you know that your order is complete. 


All orders are shipped through Canada Post.  Once your item has been shipped, you can request to have your tracking number emailed to you. Delivery within Canada typically takes 1-5 business days. 

Free local porch pick up downtown Guelph.

bottom of page